RETURNS: All jewelry (other than custom designs) may be returned for a full refund within 14 days after you receive the item. New items in original packaging will be accepted for a full refund. Your account will be credited the amount of the item, less any shipping charges within 5 business days once we receive the return shipment. Items returned after 14 days of ship date will be issued store credit, less shipping charges if returned in good order. Custom or personalized orders are non-refundable and unable to be exchanged. All returns or exchanges must be authorized prior to sending by calling the number below. Do not write "jewelry" on the outside of the package.
1. Contact us at pamolder@mac.com or call 978-358-8352 to obtain a return authorization number.
2. When returning an item carefully wrap it in bubble pack in a box to prevent breakage. Costs for return shipping is the responsibility of the customer. Save your tracking number from UPS or Fedex insuring the item for its full value. We cannot be responsible for lost packages.
3. Return to: Pam Older Designs, 42 Merrimac Street, Newburyport, MA 01950
SHIPPING POLICY: Standard shipping is FREE on most orders shipped within the United States. There may be shipping fees for high value items that need to be insured.
EXPEDITED SHIPPING: If you wish to expedite your order to guarantee overnite deliver, please specify your requirements in the comment box and call 914-450-6251 to confirm the details.
INTERNATIONAL SHIPPING: International addresses are subject to extra shipping/duty/custom fees that must be paid in advance. If you would like to ship an item to a non-USA location, please contact us at pamolder@mac.com to discuss the best method of shipping and cost.
Normally we ship USPS with tracking. High value items are insured and carry higher shipping fees.
Every effort is made to process your handmade custom order within 1-7 business days. If an out-of-stock situation arises, we will advise you on alternatives.
Most orders arrive within 5-10 business days from MA, West coast items may take a couple of days longer.
Excellent service and delivering beautiful jewelry to your specifications is our goal - please send any to your questions, problems or suggestions to pamolder@mac.com.